Shipping Policy

All parts are shipped freight prepaid unless otherwise specified.  We attempt to ship all orders complete.  However, in the event of back orders, we will ship at our option.  Please advise if you do not accept back orders.

Credit Card orders will have a $75 uplift amount added to the pre authorization to cover the shipping amount.

A message to our valued customers.

We are aware that adding the shipping fee at the time that the order ships, has caused inconvenience for some customers.
Beginning Feb 2021, credit card orders will have a $75 authorization uplift added to the order to cover the shipping/freight fee.

When your order ships, the actual amount for shipping will be added.

You will only be charged for the amount of the shipping.

This amount will appear on your invoice.
For 80% of our E-Commerce orders, shipping is less than $75 and will be covered by the uplift.
This will help eliminate seeing a second charge for shipping on your invoices and statements.
Larger orders and expedited shipping may exceed $75, and will continue to generate a second invoice for the freight amount, when the order ships. 

If you have any questions, please call our customer service department at 800-233-4823.

Thank you.

 

 

CRATE FEES (Glass & Hood Assemblies)

Glass items, (Windshields, sliding windows, triangle side windows,  etc.) will have an additional crate fee applied.

This fee may be as much as $30 to $50 dollars.  Windshield glass will ship via LTL freight to reduce the chance of breakage. 

Hoods - Hood assemblies will have a $75 crate fee added.

Customer Service

Claims, Defects and Damage: Claims for shortages must be made within 48 hours after receipt of shipment. Defective items will be replaced without charge. Our liability is limited to the replacement of defective parts and does not extend to damages or losses due to the use or inability to use, or failure to follow specific instructions in use of any of our products. The purchaser is responsible for filing claims against the carrier for loss or damage.

Returns: We make every effort to handle each order in a fast, efficient manner. However, if for some reason you are not satisfied, or your order has been handled incorrectly, please call our Customer Service department. For returns, a written or verbal return authorization must be given within 20 days from date of shipment. This authorization number must be posted on the outside of packages being returned. (See Return Goods Authorization Policy)

Back orders

We attempt to ship all orders complete. However, in the event of back orders, we will ship at our option. Please advise if you do not accept back orders.