Frequently Asked Questions and Answers

Find the answers you need to order parts with confidence.

The VIN search tool includes vehicles manufactured from 2006 to the present. If your vehicle is older, or possibly a different body manufacturer, the Morgan Olson Parts Call Center can assist you - call 800-233-4823 to assist you with the parts you need.

Once your order is placed, our manufacturing team gets to work producing your part specifically for your vehicle. Because size, quantity, and complexity can vary, production times may vary as well. Your order will be processed as quickly as possible to get the parts you need on their way - we share a common goal to deliver your parts to you as quickly as possible.

Absolutely. Sign in and go to My Account > Dashboard > Ship To's to add or manage shipping locations. Once saved, simply select the appropriate address during checkout.

Choose "Best Method" and we'll do the comparison for you. Once your order is packaged, our team reviews available carrier rates and selects the most cost-effective shipping option. Prefer a specific carrier? You can make that selection during checkout.

Yes. Enter your preferred carrier and account number in the "Comments" box during checkout, and we'll apply that information when your order ships.

Once your order ships, you can quickly access tracking information online.

Account customers: Sign in and go to My Account > Shopping History. Select your order to view the details and tracking number.

Guest checkout: Select Order Status from the home page. Enter your order number and one verification detail - Billing Name, Email, or ZIP Code - then select Check Order Status.

Sign in to the website and go to My Account > Dashboard. Select Contacts to view available contacts. Use the three dots and select + Add Contact to add a user. To edit an existing user, select the pencil icon and update the information as needed.

Morgan Olson does not sell chassis parts at this time. Please visit the Chassis Parts page on the Morgan Olson Parts website for information on where to locate parts for your chassis for your specific make and model year.

Looking for an answer not listed here?

Call Morgan Olson Service Parts at 800-233-4823. Our Parts Specialists are ready to answer your questions and help you find the right solution.

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